Help center

Questions hosts ask after they buy.

Twenty short answers about what is in each pack, how corrections work, refunds, re-downloads, paper size and printing. Still wondering something? Drop us a note at the bottom of the page.

Frequently asked questions

Tap a question to expand the answer. Twenty plain-language answers, grouped by what you are trying to figure out.

Delivery1 question

What's included5 questions

Corrections4 questions

Refunds & re-downloads3 questions

Printing tips4 questions

Fit & customisation3 questions

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Drop your question below and a real person reads it. We usually get back within one business day, and your note becomes a trackable ticket we can spot patterns in to grow this FAQ over time. Anonymous visitors can send too — every answer starts one.

Questions hosts ask after they buy.

How fast will I get the PDF after I pay?

What does the Mini Pack ($15) include?

What does the Complete Pack ($29) include?

What does the Deluxe Pack ($49) include?

How is the Deluxe Pack different from the Complete Pack?

What is inside every PDF?

How do I request a correction after the PDF arrives?

How fast do corrections come back?

Does the Deluxe Pack really include a free correction pass?

What can Bashberry not fix in a correction?

How do refunds work?

I am outside the refund window — can I still get my money back?

How do I re-download my pack later?

What paper size should I print on?

Will I run out of ink printing the PDF?

What font sizes are used and how big will the print be?

Can I print at home, at the office, or at FedEx?

Which age group should I pick?

Do you have a language other than English?

Can I use one pack for multiple honorees at one event?